Can you quickly explain what VoIP is?

VoIP stands for Voice over Internet Protocol. VoIP phone, sometimes referred to as broadband phone, is a phone service which operates using your high-speed Internet connection. There are mainly two kinds of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone or a computer headset with a microphone, respectively. As opposed to a traditional landline, when you use your phone or computer to call a number the call is sent over the Internet instead of over copper wires running out of your house.

How does one place or receive a VoIP phone call?

With a phone-based service you would use VoIP the same way you use a regular landline, by picking up the phone to answer it or dialing a number to place a call. With a computer-based service, you can call using a headset with a microphone plugged into your computer.
    
Can I call any phone or just VoIP phones?

VoIP telephony still enables you to call any number in the world, whether that number be a local, long-distance, mobile phone, or international number.

How is the voice clarity?

The quality of VoIP voice has dramatically improved over the past few years, reaching the quality level of a landline phone and sometimes even exceeding that level.

Do I need a computer to call?

No, you do not need a computer for phone-based VoIP services. An adapter connects the phone to a high-speed internet connection. A computer can be helpful to utilize and manage different features offered by the provider; however, it is not needed.
    

BENEFITS
    
What can a VoIP phone system do that a traditional phone cannot?

A VoIP or broadband phone service can help you save up to 90% of your monthly phone bill. VoIP providers offer many features which are covered in the monthly fee, such as voicemail, caller ID, three-way calling, and call waiting. Many providers offer unlimited long-distance with their plans, which saves customers the trouble of having to purchase long-distance phone cards.

- "I have a high speed internet connection and would like to lower my phone bills."
- "I make expensive long-distance or international calls and would like to reduce those costs."
- "I run a small business and phone bills make significant part of my overhead."
- "I like the convenience of taking my number with me as I travel anywhere in the world."
- "I'd like to utilize attractive features such as conference calling, choice of any area code, voice mail, caller ID, call waiting, etc."
     
Can I keep my number?

Most providers allow number portability so you can use the same number which is given by your traditional phone provider.
    
Can I take my number with me when I travel?

Yes, most providers allow you to use your VoIP service wherever you travel as long as you have a high-speed Internet connection available and your phone adapter is with you. In this case, calling would work the same as if you were dialing from your home or business and you would not incur additional charges.
    
How secure are VoIP calls?

Although the media likes to play up future security threats in VoIP, so far, documented instances of VoIP security breaches have been few and far between.